Evaluating the impact of urban furniture design on tourists’ satisfaction (Case study: Isfahan metropolitan tourist attractions)

Document Type : Original Article

Authors

1 Master of Urban Design, Islamic Azad University, Shiraz Branch, Shiraz, Iran

2 Associate prof in Urban Planning, Shiraz Branch, Islamic Azad university, Shiraz, Iran

Abstract

The rapid growth of cities and their uncoordinated development, particularly in metropolitan areas, without adequate attention to the quantity and quality of urban infrastructure, can lead to numerous consequences. Therefore, enhancing urban environments, particularly regarding public utilities such as urban furniture, is one of the most critical prerequisites for achieving urban sustainability. In this context, the present study aims to evaluate the impact of urban furniture design on tourists' satisfaction in the tourist areas of Isfahan metropolis. This applied research employs a descriptive-analytical method. Data were collected through both library and field methods. The statistical population comprises 400 tourists visiting various tourist destinations in Isfahan. Data analysis was conducted using SPSS software and one-way ANOVA and Tukey tests. The results indicate that overall satisfaction with urban furniture design, with an average score of 66.70, is evaluated as above average, reflecting the effectiveness of these designs in creating positive tourist experiences. However, the quality of construction and maintenance of urban furniture, with an average score of 40.08, is below expectations, highlighting the need for improvements. Variance analysis revealed significant differences in satisfaction levels regarding urban furniture across various tourist spaces, influenced by the spatial and cultural characteristics of each area, which affect users' perceptions and satisfaction. Specifically, the findings show that public sector employees and students express higher satisfaction with urban furniture quality, whereas married individuals report lower satisfaction compared to single individuals. Additionally, age differences in the evaluation of urban furniture quality were not statistically significant, indicating that the design meets the needs of various age groups. Moreover, the analyses suggest that regular maintenance of urban furniture can play a significant role in improving quality and extending the lifespan of these elements.

Highlights

  • There are significant differences in tourists' satisfaction with urban furniture design across various tourist spaces.
  • Optimal design that aligns with the specific environmental and cultural needs of each region will enhance tourists' satisfaction.
  • Tourists from different groups evaluate the quality of urban furniture differently.

Keywords

References

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Iranian Urban Design Studies
Volume 1, Issue 2 - Serial Number 2
January 2025
Pages 159-182

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History

  • Receive Date: 23 September 2024
  • Revise Date: 26 October 2024
  • Accept Date: 20 December 2024
  • First Publish Date: 19 January 2025
  • Publish Date: 19 January 2025

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